Cottonwood Heights ends contract with Terracare, city to handle snow removal

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COTTONWOOD HEIGHTS, Utah – The City of Cottonwood Heights is parting ways with Terracare over frustrations with the way the company handled snow removal services last winter.

Residents in Cottonwood Heights said they faced piles of snow under Terracare’s watch.

“It's the greatest snow on earth, but it's not great when it's on your street and you can't get out,” said Bill Clark, a resident of Cottonwood Heights.

Clark said at one point even the mail couldn't get through.

“I called the city and complained, part of it was that it got so bad that we couldn't even get mail delivery,” Clark said. “The Post Office just couldn’t get anywhere near the area."

Carla Patton also experienced some frustrations with the snow removal services.

“When we saw the rinky-dink trucks they had, we were all, ‘Oh, no. This is not going to be enough to do the job,’” she said.

In the wake of those issues, Assistant City Manager Bryce Haderlie terminated the contract with Terracare. The deal with the private company and city began in 2013 and covered public works, including snow removal.

Starting this fall, Haderlie said the city will use its own employees and buy new trucks.

“We are going to provide more equipment at a lower cost that, with proper training, can be much more effective than the services we've had in the past,” he said.

The city will purchase 14 new snow removal vehicles to bring their total fleet up to 19.

“I'm glad they are moving in the right direction,” Clark said.

FOX 13 News reached out to Terracare for comment on this story, and so far has not yet received a response.


  • bob

    A private company would have to buy enough expensive equipment to do a job that only needs to be done 6 or 7 days a year. No way that can be profitable. The only way they can do it is to provide slow service from a very limited number of trucks. It’s simple economics. Large scale snow removal cannot be a for-profit thing. Ever.

    It’s an expense that the people who own the roads need to pay for. You can’t get around it. Contract out EXTRA help for extreme situations.

  • DR

    Gee, didnt see THAT coming. Seems like the cost of trucks, and the occasional need for extra trucks during heavy storms… all seems like a made-to-order need that can easily be filled by Salt Lake County. So much smarter to go with the economy of scale, rather than buying trucks and paying for the upkeep all year long.

  • Joe Dessy

    #CHCity only signed a two year contract with Terracare. The contract was up for renewal, so if anything they chose not to renew (not “end”) based on numerous complaints by residents. The city’s spinning of this story that they were so profound in making this decision is typical of Cottonwood Heights leadership. The numerous Twitter and Facebook posts by residents that were made about Terracare’s lack of capability were ignored and many excuses by the city were made when they needed to “Solve the Problem.” Unfortunately, the city will most likely fail at snow removal as well for the same reasons as Terracare. The county, which has the capability, has said it would take up CH snow removal again. However, the elitist attitude of the city will continue to make poor decisions directly affecting it’s residents. Have you noticed our beautiful new city hall surrounded by our Tijuana streets?

    • bob

      The first mistake was incorporating in the first place. But that’s always how it goes. The local busybodies want to be a big fish in a small pond, so they sell everyone on “incorporation”, and talk about how it’s going to “save money”…..which it CANNOT DO unless you’re incorporating an industrial park. Residential areas are a net DRAG on expenses. You need a large industrial and retail tax base.

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