Diners leave waitress no tip, write ‘LOL’ on the receipt

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BELMAR, NJ — A 20-year-old waitress got an unwelcome note on a receipt recently, the Asbury Park Press reported.

Jess Jones, a Rutgers University student, is a waitress at D'Jais Bar & Grill.  On Aug. 17, she was waiting on a party of eight at the restaurant.

The $112.03 bill was paid for by credit card -- but they left no tip.

Instead, in the tip line someone wrote "LOL" next to the words, "1 hour for food." Jones shared her story with the Asbury Park Press.

"Last night, I was stunned by this receipt that was left for me by a party of eight people," Jones wrote on Facebook. "I would have preferred a '$0' tip than a 'LOL' tip, but as a waitress, bad tips and harsh notes are all part of the job. Even though they did wait an hour to eat, they remained satisfied with filled drinks and proper notice that the kitchen was a bit busier than normal. I've worked in the service industry for five years and I take pride in providing great service to my customers."

By Friday, her Facebook post had gone viral.

"My experience with this table was cruel and unnecessary, but sadly it's not uncommon," Jones wrote. "With that said: Please be good to your waiters. I know it's annoying when things aren't right. I know how aggravating it is to receive a hefty bill when all night you've been wondering why the table that came in after you was served before you. But waiters are mere messengers most of the time, and it's wrong to shoot them, however bad the news."

The town's mayor, Matt Doherty, even weighed in on the matter:

"If you visit Belmar please treat the hardworking men and women in our service industry with the same respect you would expect at your job. This is ridiculous," Doherty wrote on Facebook.

18 comments

    • Leena

      You’ve obviously never worked in the service industry! That happens at every restaurant at some point in time. The kitchen gets busy with more orders than they plan on, they may have been short staffed last minute. It is unfair and unrealistic to write such a comment. Things happen!

  • Leena

    Patrons who have never been in the service industry need to be schooled on how things work! This girl makes 2.13-2.15 an hour, all of which covers her taxes. She doesn’t take home a paycheck. She lives off of those tips, she pays her bills with tip money. Every restaurant at every point in time experiences some lag time in the kitchen and it is unfortunate that the customer suffers because of it but that’s life. You don’t go to a dr appointment at 200 and not pay because they took until 300 to get you into the exam room! A party of 8 and a $100+ bill is a lot of work (and frankly the bill should’ve been higher so this tells me they were probably ‘kids meals and water type of people’ and they came in there knowing they wouldn’t tip) but she still did her job. She can’t control the kitchen! Instead of trying to understand how hard it was for her to apologize on behalf of the kitchen and still try to make her table happy they basically crapped on the table and left her to clean it up. So unfair and rude! Karma is a B that doesn’t stray her path!

    • Mya Johnson

      By law her employer has to cover any difference between minimum wage and the $2.15 an hour she’s making. Any waiter/waitress should know that.

  • Heidi

    I have had horrible service but I always discuss with my daughter how much we are going to leave, I have never left less than a dollar. If you’re going to work to provide a service for me then you should be compensated – the better the service the better the compensation!!!

    • Chris

      Exactly, Its not her fault anyway. It doesn’t take a brain surgeon to figure out that the waitress can’t make the food come any quicker. But for this reason I don’t understand how we ever got away from at least minimum wage even for a waitress? resturant owners should pay these gals fairly. it’s a tough job! What a racket!

  • ANOTHERBOB

    In many countries in Europe there is no tipping. If I had to wait an hour while they prepared it I’d probably leave and eat somewhere else.

    • Phoenix

      In Europe the servers are paid a much higher wage for the service they provide so they feel there is no need to tip.

  • Chris

    Hey Mayor, How about do something about her wage so she doesn’t have to depend so heavily on what is going on in the back where everyone is paid a fair (supposedly) regaurdless.

  • Chrissy

    Tips are granted for good service, it’s not a guarantee, we don’t know both sides to this story, I for one don’t feel obligated to tip if I received poor service, if I receive acceptable service I tip generously. I bet if the customers told their side of the story you’d feel differently.

  • Mya Johnson

    Sorry but the waiter/waitress is the “Face” of the company. I wouldn’t have written LOL in the tip line but if I waited that long for my food and people who came in after me got their food first I wouldn’t leave a tip either. Yes, the people had their drinks and updates but what they wanted was their FOOD.

  • sf

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  • Olive

    It was very cruel to leave a lol rather than a tip of some sort.
    However if the service was bad…go fugure.
    Waiting a whole hour for food will not get the waitress a decent tip.
    Maybe talk to your employees and your cook who’s not on the ball..If your that busy hire more help.

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